The mother of a young man who fell to his death from a balcony at his block of flats in London is seeking urgent answers as to how it could possibly happen. Joshua Robbins died in January when he leaned over the railing of a communal balcony to check if his pizza delivery had arrived. The railing gave way and Joshua fell five storeys to his death. Now Josh's mum Fiona is demanding answers and change. I spoke to Fiona and I started by asking her to tell us about Josh. He was full of life and he absolutely was so positive and happy-go-lucky, really. He always had a smile. He always made everyone feel seen, heard, recognised. Like for example, like things like if he saw a homeless person on the street, he'd get down to their level, talk to them, hold their hand, give them hope. And like his dad sort of said promise the money and then look at his dad to say, "Well, man, give him the money and sort of promise on his behalf." But he was just he had a real innocence about him. Let's talk about that night because it was a normal night at home with his dad and they'd ordered in pizza. Talk me through what you know about what happened. From what I know on Thursday, the 29th of January, about half past eight, I believe it was. The way their building is set up, it's like a gated community. So outside there's obviously an intercom and he was just checking to see when the buzz would go on if that was for him or if it was just for that landing. Because it is a tower block. Yes. So there on the fifth floor, which was the top floor pop from the roof terrace, but they're the last flat block. And he literally went out and put his elbow onto the communal railings by the lift. And just to sort of put his head round and go, "Oh, it's for us up here, like just press, like it was given instructions." And the next thing that the railings just gave way and Josh plunged five floors to his death. His dad heard the commotion screaming from people that had witnessed it. And literally he said he flew down the stairs, he doesn't know how he didn't fall like, but he got there and the paramedics came really quickly. But they said that, you know, his injuries weren't compatible with life, there was nothing they could do. So it was completely catastrophic incident that should never have happened completely preventable in my opinion. How's Josh's dad, because obviously like you said, you weren't there. He was inside just waiting for his boys to come back to say the pizza. 100%. So it's, he's deeply, deeply traumatised to the point where he, you know, he's trying to process it. I would say he's got a big dose of survivor's guilt. He's got a big dose of the "what ifs, what if I hadn't done that, what if I'd cooked, what if we hadn't?" You know, and I think that's, that's a normal response, but obviously I'm trying to support him by doing a lot of the front facing stuff because of how vulnerable he is at the moment and delicate and. But like we all are in our own set of grief, like it is just so hard to get your head around. I'm trying to find the eye cope through doing a commit, doing something. I need action. I need to put my hyper focus into that and in previous employment, that was my skill set anyway as campaigning and comms. So luckily I have those skills and I'm putting them to use now is to get in that direct contact and start people moving on this and understanding our story better than just, because I don't want anyone to think Josh was reckless because he really wasn't. That could have happened to anybody. All he did was lean on a belt. Exactly, he literally just put his hand, like his elbow onto it. So if it was that old or not maintained properly that he could just give it that that's terrifying. And that sort of part of this campaign now is does have mandatory standards of safety for high-rise buildings that have these setups or window boxes balconies is that his death, his life mattered, his death matters even more. And it has to mean something. He can't just disappear and have no reason behind it. It needs to have someone held accountable. I'm asking for transparency. I'm not looking. It's not about money because there's no price on us. We've agreed that we said that it's not going to fix this. This is about it not happening anywhere else. Exactly. We want his legacy to be that he has protected other people. He saved lives. Yes, exactly. Well, Fiona, you've spoken about your skill set, but I do have to say it's still remarkable that you're sitting here today. This happened on the 29th of January, a matter of weeks ago. You're a 23-year-old boy. So I just want to say that that is remarkable and is his mom. I find that so impressive. I mean, don't get me wrong. Last night when I was flying into London and I was looking down like I did start crying and then I was embarrassed that people could see me crying. And I looked down like I just thought my baby's down there somewhere and I don't know where he is and he's on his own and he's cold and he's... But then the logical side of my brain says that's just his vessel. He's not there anymore. And that's the only thing that brings you comfort. But you're just trying to find answers. There is a police investigation ongoing. There's a housing association involved who say they are cooperating with the police investigation. So like you said, accountability and answers are what you want and you're going through the process. However, in the meantime, you have talked about your campaigning. No More Falls is the name of your campaign. Talk to me about your call to action, what you want people to take from this interview, from you talking so openly about Josh's death. Yes, so I was looking at what I could do. I need something tangible, something that I can cling on to. And it is that I look at people in social housing and I just think there's an air probably from legacy within politics for the last sort of decade or so of it's another one off the list, just shove them anywhere. And when you look at, for example, that building, how is this happening in like, you know, a well-off country? You know, most people would look to and go, I want to live there. And for the local MP for where your ex-husband and son were living is a certain circumstance in the country and you've written to him. You know, again, as part of this action immediately within a matter of weeks. What response have you had and do you feel that the fact that the prime minister is the MP for that area is worth something? Is currency for you in trying to get this moving? Absolutely. I wrote to him when I was in London, I came over on the Tuesday after the event and by the 6th of February, he had actually replied, which I was quite amazed at, to be honest, knowing politics. And it didn't seem like a holding letter or just a general, you know, usual reply of thanks for your email, we'll get back to you within 10 working days. I'd say it seemed really personal and it did seem genuine. And I think with his background from working with the CPS and stuff and his human rights, you know, I would like to think that that compassionate leadership will help and make a difference. Like I say, I don't need platitudes at the moment. I need someone to actually grasp this along with the Mayor of London, who I haven't heard from yet. I want people to actually understand that this isn't going to go away. I don't want to hear lessons learned. I don't want to be palmed off with nonsense. I want to see actual action. That's the least I deserve. Our family deserves that. Josh's life mattered, so his death matters even more so. Well, a huge thank you to Fiona for trusting us to tell Josh's story. The Metropolitan Police had this to say. They've told us that their investigation remains in its early stages. They say investigators are in the process of liaising with expert witnesses, including a forensic structural engineer, as well as carrying our interviews with witnesses and residents. Pippa Fleetwood-Read, Chief Executive at Islington and Shoreditch Housing Association said, "Joshua's tragic death at the end of January has been deeply distressing for everyone who knew him. We know his death has had a profound effect on his parents, family, friends and neighbours, and we offer our heartfelt and sincere condolences to them at this incredibly difficult time. We are doing everything we can to support everyone living at Holland and Thurstan Dwellings, including offering counselling support, having a daily on-site presence, including a dedicated officer visiting twice weekly to listen directly to any concerns they may have. We are keeping the residents informed by sending a weekly written update. We're not able to comment further while the police investigation is ongoing."